(Operated by Arutis Technologies Private Limited)
Effective Date: 24/03/2026
Last Updated: 26/03/2026
1. Introduction
This Refund & Cancellation Policy (“Policy”) governs all payments, cancellations, and refunds on the Hamstr platform (“Platform”), operated by Arutis Technologies Private Limited (“Company”, “we”, “us”, “our”).
By using the Platform, you agree to this Policy along with our Terms of Use and Privacy Policy.
2. Nature of Transactions
Hamstr is a digital intermediary platform that facilitates:
- Paid chats and interactions between Fans/Members and Creators
- Collaborations between Brands/Agencies and Creators
The Company:
- Is not the provider of services
- Does not guarantee outcomes or satisfaction
- Acts only as a technology facilitator
3. General Refund Policy
Due to the nature of digital and instant services, all payments made on the Platform are:
⚠️ Non-refundable by default
Refunds are only processed under specific conditions outlined below.
4. Eligible Refund Scenarios
A refund may be considered only if:
✔ A. Technical Failure
Payment is successful but:
- Chat/service is not delivered
- Platform error prevents access
✔ B. Duplicate Transaction
- User is charged more than once for the same service
✔ C. Unauthorized Transaction
- Payment made without user consent (subject to verification)
✔ D. Creator Non-Delivery
- Creator fails to respond or deliver the paid service within a reasonable time (as defined by platform norms)
5. Non-Refundable Scenarios
Refunds will NOT be provided in cases including but not limited to:
- User dissatisfaction with chat/content
- Change of mind after payment
- Completed interactions or delivered services
- Misunderstanding of service expectations
- Delays caused by user unavailability
- Platform fees or commissions
- Payments made outside the Platform
6. Cancellation Policy
For Fans / Members
Once a paid chat or interaction is initiated:
- ❌ It cannot be cancelled
- ❌ Payment is non-refundable
For Creators
Creators are expected to:
- Respond within a reasonable timeframe
Failure to do so may:
- Trigger refund review
- Lead to penalties or account action
For Brand / Agency Collaborations
Cancellation terms are:
- Defined between Brand and Creator
The Platform:
- Is not responsible for enforcing agreements
7. Refund Process
To request a refund:
Email: support@hamstrai.com
Include:
- Registered email ID
- Transaction ID
- Reason for request
- Supporting evidence (if applicable)
8. Refund Review Timeline
- Requests are reviewed within 5–7 business days
- Additional verification may be required
9. Refund Method
If approved:
Refunds will be processed to:
- Original payment method
- Or platform wallet (if applicable)
Processing time:
- 7–10 business days (depending on payment provider)
10. Platform Fees
Platform service fees and commissions:
- ❌ Are non-refundable
- Even if a refund is approved for the base transaction
11. Chargebacks & Disputes
Users are encouraged to:
- Contact Platform support before initiating chargebacks
Improper chargebacks may result in:
- Account suspension
- Permanent ban
- Legal action
12. Fraud & Abuse Prevention
The Company reserves the right to:
- Deny refund requests
- Investigate suspicious activity
Including:
- Repeated refund claims
- Abuse of the refund system
13. Compliance with Indian Laws
This Policy is governed by:
- Digital Personal Data Protection Act, 2023
- Information Technology Act, 2000
- RBI payment guidelines (where applicable)
14. Limitation of Liability
The Company shall not be liable for:
- User dissatisfaction
- Creator behavior
- Third-party payment failures
15. Changes to Policy
We may update this Policy at any time.
Continued use of the Platform constitutes acceptance.